Shipping & returns



Shipping method:
Your order will be sent by DPD, DHL or Deutsche Post.

Shipping time:
You can see the availability of the respective product. The processing of your order takes approx. 2-4 days until it is handed over to the shipping service provider and you will be informed via shipment tracking. Since we work with workshops for people with disabilities, longer delivery times may occur if the order situation is high, we apologize for this.

The shipping costs are automatically determined by the system according to weight and delivery location and displayed at check-out.


If an item isn't suitable for you, you can return it for a full refund (excluding the € 3.75 return shipping cost). To do this, you must use the return procedure on our online platform within 14 days of receiving the product: The following conditions must be met:

The products were not used.
The products are in their undamaged original packaging. Packages that are opened carefully are not considered damaged.

Our returns platform is very easy to use and enables you to print out your return sticker directly and stick it on your package.

Please complete the online return process properly, then follow the relevant shipping instructions and enclose the return form with the returned product.

If you return the product using the return procedure, you will receive a full refund for the returned item upon receipt at our warehouse.

If you would like further information, you can contact our customer service (Mon-Fri 9 am-5pm) on +49 152 38426161 or [email protected]

If the return is due to an error on our part, please contact our customer service department so that they can send you back your product free of charge. In the case of returns for any other reason, you will have to bear the costs of the return yourself, but we will reimburse you for the amount of the returned products.

The shipping costs for your return will automatically be deducted from the total amount to be reimbursed. Depending on the payment method you choose, you will receive your refund within 2 to 5 working days